1. General
By accessing and placing an order on the ChacoTails website, you agree to comply with and be bound by these Terms & Conditions. ChacoTails reserves the right to update or modify these terms at any time without prior notice.
2. Products
All Choco_Tails chocolates are handcrafted using high-quality ingredients. Since our products are freshly made, slight variations in color, shape, and packaging may occur and are considered normal.
3. Orders & Acceptance
Orders placed through our website are subject to availability and confirmation. Once an order is placed successfully, you will receive an instant confirmation. Choco_Tails reserves the right to cancel or refuse any order if necessary.
4. Pricing & Payment
All prices displayed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. Payments must be made through trusted and secure payment gateways available on our platform. Orders will be processed only after successful payment.
5. Shipping & Delivery
We ensure careful packaging and timely delivery of our chocolates. Delivery timelines may vary based on location, weather conditions, or unforeseen circumstances. Choco_Tails is not responsible for delays caused by external factors.
6. Cancellations & Refunds
Due to the perishable nature of chocolates, cancellations or refunds are not allowed once the order is confirmed. In case of damaged or incorrect products received, customers must contact us within 24 hours of delivery with proof for resolution.
7. Storage & Consumption
Choco_Tails chocolates should be stored as per the instructions mentioned on the packaging. We are not responsible for quality issues arising from improper storage or delayed consumption after delivery.
8. Intellectual Property
All content on the Choco_Tails website, including logos, images, text, and designs, is the intellectual property of Choco_Tails and may not be used, copied, or reproduced without written permission.
9. User Responsibility
Customers are responsible for providing accurate delivery details. Choco_Tails will not be liable for delivery failures due to incorrect or incomplete address information.
10. Contact Information
For any queries, concerns, or support related to orders, customers can contact us using the details provided on the website.