1. Order Processing
All Chacotales orders are freshly prepared and carefully packed after order confirmation. Orders are usually processed within 1–2 business days, excluding weekends and public holidays.
2. Shipping Locations
Currently, Chacotales ships to selected locations within India. Serviceable areas may vary based on delivery partner availability.
3. Delivery Timeline
Estimated delivery time depends on the delivery location. While we aim to deliver orders within the promised timeframe, delays may occur due to weather conditions, logistics issues, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation. Any additional charges will be communicated in advance.
5. Packaging & Handling
All products are packed with utmost care to maintain freshness and quality during transit. Despite careful packaging, slight melting or texture changes may occur due to temperature conditions and do not qualify for refunds.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping details. Chacotales will not be liable for delayed or failed deliveries due to incorrect or incomplete address information.
7. Failed or Delayed Delivery
If delivery fails due to customer unavailability or incorrect details, re-delivery may incur additional charges. Chacotales is not responsible for delays caused by courier partners or external factors beyond our control.
8. Delivery Confirmation
Once the order is delivered, it will be considered complete and accepted. Any issues must be reported within 24 hours of delivery.
9. Contact Information
For shipping-related queries or assistance, customers can contact Chacotales through the details provided on our website.