1. No Returns on Perishable Products
Since Chacotales products are handcrafted and perishable in nature, we do not accept returns once the order has been delivered.
2. No Refund After Order Confirmation
Orders once confirmed and processed are not eligible for cancellation or refund. Customers are requested to review their order carefully before completing the purchase.
3. Damaged or Incorrect Products
In the rare case that you receive a damaged, spoiled, or incorrect product, please contact Chacotales within 24 hours of delivery with clear photos or videos as proof. After verification, we may offer a replacement or refund at our discretion.
4. Replacement Policy
If a claim is approved, Chacotales may arrange a replacement of the product or issue a refund, depending on product availability and the nature of the issue.
5. Delivery Issues
Chacotales is not responsible for delays or damages caused due to incorrect address details provided by the customer, unavailability at the delivery location, or factors beyond our control.
6. Refund Processing
Approved refunds will be processed through the original payment method. Refund timelines may vary depending on the payment provider or bank.
7. Quality Assurance
All products are carefully packed and checked before dispatch. Minor variations in appearance or packaging do not qualify for returns or refunds.
8. Contact Support
For any return or refund-related concerns, customers can reach out to Chacotales using the contact information provided on our website.